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Zoho Desk April & May Community Digest

“New Features

  • Introduced a set of default widgets on the help center customization page for customers on the Standard edition. 
  • You can now import agents into your portal using the Import API. Agents imported through this functionality are first listed under the Imported Agents section and stay in the Unconfirmed status until they accept the invitation sent to their email ID. “

Some other enhancements as well. The widgets and portals though are a very nice addition. See the full details here.

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Billy Bates

Senior Web Developer

Billy is a Wordpress Developer with an eye for design. His knowledge will help our company website and client sites meet their goals. Billy and his young family have just moved to Ashland Oregon, and are looking forward to exploring the area’s amazing beer, wine, and food. He also has a passion for synthesizers and drum machines.

Lucas Sant'Anna

Consultant

With a background in Operations Research and Data Analysis, Lucas is a Brazilian programmer that likes to get stuff done quickly and reliably. In previous jobs, he implemented industrial job scheduling, fleet management and detailed long-haul route optimization – among other data-driven processes – to reach objectives of increased profit and reduced wasted resources. His goal is to make Zoho fully automated and with more meaningful data for spot-on decisions.

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