Design & Usability
Customization
Integrations
Features & Capabilities
Mobile Accessibility
What is Zoho Desk?
The industry’s first context-aware help desk software. Manage and support customer engagement from multiple channels all in one platform.
Why we rate it "Definitely"
Zoho Desk is a solid help desk solution. Not as good as Zen Desk, but great for almost any organization.
Pros
- Easy Set Up
- Ticket Automation Assignments
- Nice Client Portal
- Modern UI
Cons
- None
Zoho Desk Resources
Pricing
Standard Plan
$14 / User/ Month
Billed Annually
- All in FREE +
- Social & Community Channels
- Product-based Ticket Management
- Public Knowledge Base
Professional Plan
$23 / User/ Month
Billed Annually
- All in STANDARD +
- Multi-Department Ticketing
- Team Management
- Telephony
- And Much More!
Enterprise Plan
$40 / User/ Month
Billed Annually
- All in PROFESSIONAL +
- Live Chat
- Zia
- Multi-brand Help Center
- And Much More!
Zoho Desk Resources
Getting Started
"How To" Basics
"How To" Advanced
Integrations
Articles
Articles
10 FREE Marketplace Extensions for Zoho Desk
We are constantly exploring and coming up with best-in-class solutions for our clients. There are plenty of times a partial solution or tool already exists,
Why Team Training for Zoho Desk is a Non-Negotiable
If you want your business to deliver top-notch customer support, utilizing the right tools is pivotal. Zoho Desk stands out as a powerhouse in this
The Future of Work: Exploring Zoho’s New ChatGPT Integrations
Every once in a while, technology gifts us with innovations that radically change how we work. Undoubtedly, ChatGPT is one such innovation. In recent months,
Everything You Need to Know About Zoho Desk
Product Overview As many of you already know, Zoho Desk is a cloud-based customer service software. It is a support management solution that allows users
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