Understanding Ticket Management In Zoho Desk With Customization & Reporting
This tutorial was taken from our Zoho Desk Full Product Overview Webinar. Here is a brief summary of the topics discussed in this video: 1. Ticket Management: 2. Integration and Communication: 3. Knowledge Base: 4. Customization: 5. Time Tracking: 6. Administration: 7. Reporting and Analytics:
Mastering The Zoho Desk Knowledge Base & Help Center Features
This tutorial on mastering the Zoho Desk knowledge base & help center features was taken from our Zoho Desk Tutorial. Here Zoho Desk Knowledge Base: Integration with other Zoho Products: Creating Articles: End-User Interactions: Article Permissions and SEO Optimization: Zoho Desk Help Center: Reporting and Analytics: Interaction between Knowledge Base and Tickets:
The Future of Work: Exploring Zoho’s New ChatGPT Integrations
Every once in a while, technology gifts us with innovations that radically change how we work. Undoubtedly, ChatGPT is one such innovation. In recent months, Zoho has embraced this change with a flurry of integrations into their various applications. These advanced, AI-driven tools have set a new precedent for how we approach tasks and engage […]
Automation In Zoho Desk With Workflows, Macros, SLAs, & More
This tutorial on automation in Zoho Desk with workflows, macros, SLAs, & more was taken from our March 2023 product tutorial series.
How to Remove Ticket Numbers From Zoho Desk Email Responses
In this video, we share a quick and valuable tip on how to remove ticket ID numbers from the subject line of your Zoho Desk email replies.
Enhancing Zoho Desk With Native And Marketplace Integrations
The video is part of a Desk full product tutorial focusing hot to integrate Zoho Cliq with Zoho CRM. Here is a quick breakdown of the various talking points: For more resources on Zoho Desk, click here to return to our Zoho Desk resources.
Everything You Need to Know About Zoho Desk
Product Overview As many of you already know, Zoho Desk is a cloud-based customer service software. It is a support management solution that allows users to provide support to customers through ticket management and knowledge base resources. Within Desk, there are a bunch of features that are included, such as: Based on the video tutorial, […]
Help Desk Software Features: Zoho Desk vs Zendesk vs FreshDesk
With so many different options for help desk software, it might be hard to choose which one will work best for your business. In this article, we will compare a few of the top help desk software options available, Zendesk, Freshdesk, and Zoho Desk. There are a lot of similarities across the three platforms, however, you’ll […]
4 Killer Customer Service Applications
We’ve all been there, trying to call a company’s 1-800 number and getting stuck on hold for an hour. Or worse, have to voice your needs to a robot in hopes that it understands what you mean. Don’t be that company, use top-of-the-line customer service applications from the Zoho suite! Zoho Assist, Desk, Lens, and […]
Zoho Desk Full Product Overview – 2022
Video Timestamps 0:33 Agenda 1:17 What Is Zoho Desk, And Why Do You Need It? 2:46 Product Overview 6:54 Departments 11:47 Ticket Management 26:01 Knowledge Base 33:01 Workflows 41:37 Integrations 43:45 Zoho Marketplace 46:30 Q&A What Is Zoho Desk, And Why Do You Need It? Zoho Desk is Zoho’s customer service tool. Let’s say you […]
