4 Killer Customer Service Applications
We’ve all been there, trying to call a company’s 1-800 number and getting stuck on hold for an hour. Or worse, have to voice your needs to a robot in hopes that it understands what you mean. Don’t be that company, use top-of-the-line customer service applications from the Zoho suite! Zoho Assist, Desk, Lens, and […]
Zoho Assist Data Sheet
This guide by Zoho gives a breakdown of Zoho Assist product overview and terms. This remote connect software for technical support is top in its class. These days, equipping an IT technician with remote support software is a no-brainer. With the growing demand for quality support technicians, large IT service desks and IT management firms […]
Working From Home: 6 Ways to Stay Productive Without a Boss
When you are working from home, your boss is no longer your workplace antagonist. Now, it’s your own mind. To stay ahead of your brain’s own impulse to gradually melt into the couch cushions, you need to take some serious action before things get out of control. If you aren’t getting things done, you need […]
Transitioning to Remote Customer Service With Zoho Assist
Most problems don’t require your physical presence to solve. Instead, they’ll require your brain. When providing customer support, you need training, intellect, and troubleshooting skills: all of which can be provided at a distance. To dispense that expertise at range, we can turn to screen sharing and chat applications like Zoho Assist. What is Zoho […]
Zoho Assist Implementation Guide
Goal of this guide is to easily identify, diagnose, and troubleshoot support issues faster using Zoho Assist. With Zoho Assist, you can improve your IT remote support service by providing On-demand Remote Support, Unattended Remote Access, and Two-way Screen Sharing for desktops, tablets, and mobile devices. Connect remotely, transfer files, and collaborate online with our […]
