This guide by Zoho is their overview and best practices for NPS surveys. NPS (Net Promoter Score) is a metric that allows businesses to see the satisfaction of their customers.
A Net promoter Score survey is a leading indicator for understanding where a brand stands when it comes to customer experience and customer loyalty. This guide will help give you a clear idea of what NPS is, how it is calculated, why is it needed, the pros and cons of using it and how can it be implemented.
Here is the table of contents for this guide:
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- NPS: Understanding the Basics
- Action Plan for NPS Survey
- Implementation using Zoho applications
- Best Practices
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