“Save in bot context:
Using certain elements in the Codeless bot platform, you can store the information that was collected inside the bot context temporarily till the visitor/bot ends the conversation. This information can be further used across flows to make different decisions.”
“Save in visitor fields:
Bot context is a data definition that is used to collect multiple inputs to perform a single action.
Information collected by the bot can also be permanently stored as custom visitor fields and used in integrated services like Zoho desk, Zoho CRM, Salesforce, etc.”
Yet another great little guide for the new codeless bots for Zoho Sales IQ. See the full article here.
