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Simplifying Communication With Case Management

This guide by Zoho covers case and query management for Zoho People.

Delivering quality HR service depends on multiple aspects: employee satisfaction, processes, engagement, and productivity. One way to look at the nuances of these aspects of good HR service delivery is query handling.

A study by HR Daily Advisor discovered that 73% of organizations are handling employee queries, problems, and grievances through paper or through conventional methods like emails, one-on-one meetings, and phone calls. While tweaking your IT case management tool or customer help desk might seem like the best alternative, that won’t solve the problem entirely.

Here is the table of contents for this guide:

  • Six cues that tell you your employee query handling system is dysfunctional
  • Using cases in Zoho People
    • Create categories to classify questions
  • Resolving a case – the agent and the requester

Not finding what you are looking for in regards to Zoho People? Drop us a line and we would be happy to see what we can do to fill that gap!

For more guides on Zoho People Click Here.

Are you looking to give Zoho People a try? Here is a free trial to see if it is a fit for your business.

Billy Bates

Senior Web Developer

Billy is a Wordpress Developer with an eye for design. His knowledge will help our company website and client sites meet their goals. Billy and his young family have just moved to Ashland Oregon, and are looking forward to exploring the area’s amazing beer, wine, and food. He also has a passion for synthesizers and drum machines.

Lucas Sant'Anna

Consultant

With a background in Operations Research and Data Analysis, Lucas is a Brazilian programmer that likes to get stuff done quickly and reliably. In previous jobs, he implemented industrial job scheduling, fleet management and detailed long-haul route optimization – among other data-driven processes – to reach objectives of increased profit and reduced wasted resources. His goal is to make Zoho fully automated and with more meaningful data for spot-on decisions.

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