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This guide provided by Zoho covers the following for Zoho CRM

Introduction to CRM
What is Zoho CRM?
- Security features
- Administrator responsibilities in Zoho CRM
Zoho CRM terminology
Defining your organization’s sales process
Set up Zoho CRM fro your organization
- Personal settings
- Company details
- Security control
  - Profiles
  - Roles
  - Data sharing settings
- Users
- Groups
- Territory Management
Customizing your Zoho CRM account
Migrating data to your Zoho CRM account