The CRM Zen Show – Episode 56 – Pretty New Icons

Zoho News

• Zoho Finance Suite’s New Logos
• Zoho Desk Updates
  • Goal Metrics for Zoho Desk
    • By integrating with PageSense, you can now keep track of how useful your Help Center is to your customers.
  • Limit Ranges for List Comments/Conversations APIs
    • You can now set the number of comments you pull in.
• Zoho Analytics – New Features
  • A new Butterfly Chart 
  • You can now set your summary row position in pivot charts.
• Zoho Assist Customer Console Gets a New Look
  • The new features in the customer console include file transfer, multi-monitor navigation, and proxy settings
• Zoho Desk Named an August 2019 Gartner Peer Insights Customers’ Choice for CRM Customer Engagement Center
• Zoho One Add-Ons Purchases
  • You can now add these services without having to go through Zoho Support.
    • Campaigns Subscribers-10K- $70/month (range starts from 500 to 500k) 
    • SalesIQ Visitors- 25k- $25/month (range starts from 25k to 5M) 
    • Social Brands- $20/month/brand 
    • Assist Unattended Access- 25- $10/month 
    • Backstage Events- Single Enterprise Event Pack- $299 (One-time Non-Recurring Add-On) 

This Weeks Reads

• Customer Journey Mapping – From Customer Think –  by Valerie Peck
  • The Critical Questions: What, Who, Where, When, Why, and How?
• Zenatta Blogs

• The Smartest Way to Segment Your Email List

• • • A quick guide to segmentation

Application / Plug-In of the Week

• Zoho PageSense Beta
  • View your PageSense data from this pop-up Chrome Extension.

Tips and Tricks

• Setting Up Service Level Agreements (SLA) in Orchestly 
  • Our first Orchestly Tip.
• Using Promo Codes in Zoho Backstage
  • Just like coupons in Subscriptions, but with a few more options.