Zoho News
- Desk
- Zoho Desk IM Enhancements
- A barrage of enhancements including IG/FB messaging, a new business messaging widget, and updates to guided conversations.
- WhatsApp Bulk Messaging Enhancement for Zoho Desk
- Create a template and send them out in bulk to 50 people at a time.
- Pin Important Comments
- Within tickets, you can now pin comments or threads.
- Pin Important Comments (Android)
- Zoho Desk IM Enhancements
- FSM
- Introducing Job Sheets for Zoho FSM
- These are essentially forms to be filled out for services.
- Multi-language Support for Zoho FSM
- 10 languages are now supported in Zoho FSM at the user-level.
- Introducing Job Sheets for Zoho FSM
- Projects
- Zoho Projects Rename Task Module
- The title says it all.
- Zoho Projects Rename Task Module
- Creator
- Zoho Creator Connector Updates
- Backend updates to Forte and Paypal connectors.
- Zoho Creator Improves Email Deliverability
- If you are using public domains, this is coming to an end. So be sure to switch from your @yahoo to your company domain. You will also want to make sure you set up your DKIM/SPF/DMARC.
- Zoho Creator Connector Updates
- Other Product News
- Zoho Lens now Supports Apple Vision Pro
- Cool to see new support features being rolled out for those using the Apple Vision Pros.
- Bigin iOS 18 Update
- Bigin is always on top of the game with the latest iOS rollouts. Check out all the new enhancements rolled out with the latest iOS updates.
- Bot Filtering Analytics for Zoho Campaigns
- Filter out bot engagement with emails that you have sent out.
- Payment Updates to Zoho Bookings Gateways
- Just like the creator update above, Forte and Paypal connections have been updated for security purposes.
- Zoho Writer: Update Required for Published and Embedded Documents
- This is more of a PSA, if you have old documents that have embed links that are still being shared with the public, you will want to revisit and update them.
- More META API changes impacting metrics
- And some more endpoints have been removed further reducing some metrics that were previously available.
- Zoho Lens now Supports Apple Vision Pro
Implementation of the Week
- Zoho CRM + CompanyCam Integration
- CompanyCam is an excellent tool that allows your field team to easily take and annotate pictures while on site, and store them in a unique folder for each Project
- While we can recreate some of that functionality within Zoho, it’s definitely not as smooth as a process
- In this case we chose to integrate, rather than replace, this tool so that our client’s team has the best experience
- To accomplish this, we set up a function where, once a Deal hits the appropriate stage in CRM, a new Project/Folder is created in CompanyCam
- Then, a link to this folder is added back to the Deal so that it is easy to access the correct Project as needed
Code Share of the Week
- Understanding the Zoho Deluge Code for Project Archival
- Automates the export of data from a Zoho Analytics table containing completed Zoho projects using Zoho’s API.
- Includes a delay to ensure the export process completes, then retrieves the exported data using the job ID.
- Iterates through the exported data to identify and archive the completed projects in Zoho Projects, logging the results for review.
New On Zenatta
- Zenatta Blogs
- Zoho and Integrations – Everything you need to know!
- Learn more about Zoho integrations in this week’s article, covering everything from native integrations to third-party apps connected via API.
- Zoho and Integrations – Everything you need to know!
Tips and Tricks
- Configure Skill-Based Ticket Assignments in Zoho Desk
- We’ve added more training videos to our Zoho Desk Team Training! This week’s tip comes directly from our training course.