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Zoho News

Zoho Launches Zoho Learn
- Another new Zoho application is now live – Zoho Learn.
  - Zoho Learn is a management and learning software that is designed to help your team retain knowledge, build training programs, and measure the results of training.
  - And it is included with Zoho One!
Orchestly Rebrands To Qntrl
- Orchestly, or shall we say Qntrl now has a new logo, site, and new features.
Major Update to Zoho Desk Time Entry APIs
- A major fix to time zone compatibility resolving issues of possible time zone mismatch and ensures that the data in the API response is accurate.
Zoho Desk Adds 15 New Extensions
- Of these new extensions, some nice SMS integrations for Twilio and RingCentral added.
Zoho Cliq February & March Updates
- In case you missed it, some very nice enhancements and UI features were added.
Zoho Marketplace Introduces Quarterly Specials
- Marketplace is now introducing special partner promotions every quarter. Here is this quarter’s list.
OneAuth Reborn
- Zoho takes your security very seriously, here is a deeper look at all of the measures taken with the new OneAuth to keep your data secure.
Sridhar Vembu honored as GameChanger of 2020
- Zoho Founder & CEO Sridhar Vembu won the award in the category of Brands for his “pioneering work of the cloud business model based in a rural location and has further expanded offices in rural areas even in the pandemic”.

Notable Mobile Updates

Bigin Android App Adds Call Capture Duration
- In the latest update of Bigin Android App (v1.2.8) you can now capture the call duration automatically.
Zoho Sprints iOS App Adds Epics
- Epics is now available in the latest Zoho Sprints iOS app (v1.2).

Implementation of the Week

Consolidated User Management Dashboard via Zoho Analytics
- User’s activities and time tracking are split between Zoho CRM, Desk and Projects
- All three primary applications can sync into one Workspace within Zoho Analytics, to be reported on in tandem
- SQL Queries built to organize action items (tasks/tickets), and work hours items (timesheets) into consolidated tables to be rolled up in pivot tables
- Single filters for user, client account, and timeline can be used to view specific slices of data from master tables

This Weeks Read

“Privacy is not a feature” – how Zoho’s approach to workplace privacy impacts AI development, and more – by Jon Reed
- Great 9-minute ready discussing the “change needed” for workplace privacy standards.

New Blogs, Videos, and Resource Guides

Zenatta Blogs
- Building The Perfect Email Drip Campaign
- Five Best Practices for Performance Reviews
New Resource Guides
- How Recruiters Can Use Social Media To Make Better Recruitment Matches

Application / Plug-In of the Week

LinkPort for Zoho CRM
- Key Features:
  - Import unlimited LinkedIn contacts from both regular LinkedIn and Sales Navigator
  - Map contact details like name, email, phone number, and organization, or create your own custom fields to import LinkedIn contacts
  - Quit switching between LinkedIn and Zoho CRM to import contact details
  - Save two+ hours each day from copy-pasting LinkedIn contacts to Zoho CRM

Tips and Tricks

Zoho Books Beginner’s Guide – Setting Up Online Payments
- This 5-minute tutorial is the second guide in the series covering how to set up online payments.