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10 FREE Marketplace Extensions for Zoho Desk

We are constantly exploring and coming up with best-in-class solutions for our clients. There are plenty of times a partial solution or tool already exists, such as a marketplace extension. When it comes to Zoho Desk, we highly recommend utilizing the extensions available as needed. Here are 10 Zoho Desk extensions we highly recommend, and […]

Setting Up Your Help Center Access Settings In Zoho Desk

In this Zoho Desk tutorial, Landon guides you through the process of setting up the basics of your Zoho Desk Help Center. The Help Center serves as a self-service portal for customers, allowing them to submit tickets, access knowledge-base articles, and engage in community discussions. Here’s a summary of the key steps covered in the […]

Mastering The Zoho Desk Knowledge Base & Help Center Features

This tutorial on mastering the Zoho Desk knowledge base & help center features was taken from our Zoho Desk Tutorial. Here Zoho Desk Knowledge Base: Integration with other Zoho Products: Creating Articles: End-User Interactions: Article Permissions and SEO Optimization: Zoho Desk Help Center: Reporting and Analytics: Interaction between Knowledge Base and Tickets:

Enhancing Zoho Desk With Native And Marketplace Integrations

The video is part of a Desk full product tutorial focusing hot to integrate Zoho Cliq with Zoho CRM. Here is a quick breakdown of the various talking points: For more resources on Zoho Desk, click here to return to our Zoho Desk resources.

Zoho Desk Basic Automation Tutorial – 2021

Zoho Desk Basic Automation 2021

In this final segment of our Zoho Desk Beginner’s Guide Series we cover basic automation. In this tutorial we cover assignment rules, round robin overview, and workflow rules. Additional Resources Not finding what you are looking for in regards to Zoho Desk Tickets? Drop us a line and we would be happy to see what […]

Zoho Desk How To Get Tickets In Zoho Desk Tutorial – 2021

Zoho Desk How To Get Tickets In Zoho Desk

In part 1 of the series we discussed the basics of a ticket. For part 3 of this series we walk you through on how to get tickets into your Zoho Desk implementation. Additional Resources Not finding what you are looking for in regards to Zoho Desk Tickets? Drop us a line and we would […]

Zoho Desk How To Setup A Knowledge Base Tutorial – 2021

Zoho Desk How To Setup A Knowledge Base

In this second part of our Zoho Desk beginner’s guide series, we cover how to set up a knowledge base. Learn how to manage and organize this repository of data and share these resources both internally or externally. Additional Resources Not finding what you are looking for in regards to Zoho Desk Tickets? Drop us […]

Billy Bates

Senior Web Developer

Billy is a Wordpress Developer with an eye for design. His knowledge will help our company website and client sites meet their goals. Billy and his young family have just moved to Ashland Oregon, and are looking forward to exploring the area’s amazing beer, wine, and food. He also has a passion for synthesizers and drum machines.

Lucas Sant'Anna

Consultant

With a background in Operations Research and Data Analysis, Lucas is a Brazilian programmer that likes to get stuff done quickly and reliably. In previous jobs, he implemented industrial job scheduling, fleet management and detailed long-haul route optimization – among other data-driven processes – to reach objectives of increased profit and reduced wasted resources. His goal is to make Zoho fully automated and with more meaningful data for spot-on decisions.

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