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What is CRM? Expert Explanation with Industry Examples

training video with expert explanations with industry examples answering what is a crm

In this video, we dive into what Customer Relationship Management (CRM) really is and how it applies to everyday activities and real-world scenarios. ? TIME STAMPS ? 0:09 What is CRM? 0:30 Important Statistics of Using A CRM 1:43 How Do You Reduce The Friction Of Your Sales Process? Marketing Scenario 2:27 Intro To Marketing […]

7 Strategies To Boost Customer Experience

Zenatta Consulting's featured image of blog post called "7 Strategies To Boost Customer Experience"

According to customer experience research from Gartner, more than 70% of leaders struggle to design products that boost loyalty and result in ideal outcomes. It is easier to improve the customer experience (CX) with the right solutions and tools. Companies can optimize the overall experience by focusing on ways to improve at each touchpoint. Because […]

Zoho Desk Full Product Overview – 2022

Zoho Desk Full Product Overview for Zenatta Consulting's blog post

Video Timestamps 0:33 Agenda 1:17 What Is Zoho Desk, And Why Do You Need It? 2:46 Product Overview 6:54 Departments 11:47 Ticket Management 26:01 Knowledge Base 33:01 Workflows 41:37 Integrations 43:45 Zoho Marketplace 46:30 Q&A What Is Zoho Desk, And Why Do You Need It? Zoho Desk is Zoho’s customer service tool. Let’s say you […]

Intrinsic Therapeutics – Case Study

The Intrinsic Therapeutics Case Study

Executive Summary Intrinsic Therapeutics is a medical device company that manufactures and sells the only FDA-approved Annular Closure Device. This device greatly helps patients reduce the risk of reherniation after discectomy surgery (disc herniation). They operate mainly in the United States and have about 60 employees throughout the country. The Challenge Prior to reaching out […]

Building Quality Culture In Your Organization

Zenatta Consulting's featured image of blog post called "building quality culture in your organization"

As Zoho’s fastest-growing partner we have grown from a team of seven at the start of 2020 to over 20 people today. But growing an organization this quickly can be dangerous.  One of the pillars in our organization that is essential to our growth is culture. We were fortunate that our original leadership team, some […]

5 Quick Tips To Improve Productivity

5 Quick Tips To Improve Productivity thumbnail

Today, it is easy to get distracted or find yourself in a rut of unproductiveness. From social media to the endless games and applications we might have on our personal devices, it is easy to lose focus. Whether you work remotely or go into an office smartphones among other things makes it easy to lose […]

Top 5 Job Boards That Integrate With Zoho Recruit

Top 5 Job Boards That Integrate With Zoho Recruit

Original Post-April 9, 2921 – Updated February 25, 2022 Zoho Recruit aims to function as an all-in-one recruitment package and Applicant Tracking System. The software comes with a broad range of tools to help recruiters, staffing agencies, and world-class HR departments to identify and recruit the best talent for any given position while streamlining many […]

Elementor vs Gutenberg – Choosing the Right Page Builder

Elementor vs Gutenberg - Choosing the Right Page Builder

Before we get into the differences between the two, we want to say that we love both options. However, there are definitely situations where one might be a better fit for you than the other. Let’s dive into our opinion on Elementor vs Gutenberg and hopefully help you decide which one is right for you. […]

Billy Bates

Senior Web Developer

Billy is a Wordpress Developer with an eye for design. His knowledge will help our company website and client sites meet their goals. Billy and his young family have just moved to Ashland Oregon, and are looking forward to exploring the area’s amazing beer, wine, and food. He also has a passion for synthesizers and drum machines.

Lucas Sant'Anna

Consultant

With a background in Operations Research and Data Analysis, Lucas is a Brazilian programmer that likes to get stuff done quickly and reliably. In previous jobs, he implemented industrial job scheduling, fleet management and detailed long-haul route optimization – among other data-driven processes – to reach objectives of increased profit and reduced wasted resources. His goal is to make Zoho fully automated and with more meaningful data for spot-on decisions.

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