Our 2023 Year-In-Review
What a year 2023 was for us! We want to thank our team, clients, subscribers, and Zoho for making that all possible. This past year we:
- We launched our training courses for Zoho CRM, Zoho Projects, & Zoho Desk.
- Club Zenatta moved to a new and improved platform thanks to circle.so.
- We started another new YouTube series – AZAAZ – Ask Zenatta Anything About Zoho. Oh, and a YouTube Zoho Community Quiz Series.
- Our team developed a few widgets and extensions coming soon to the Zoho Marketplace.
- And we officially made #1 Zoho Partner in the Americas.
Zoho’s 2023 Year-In-Review
Zoho had a phenomenal year for 2023. Below we picked out some of the most major and notable news from each month (and not all of them are ChatGPT related).
Before diving into the update highlights, lets look at Zoho’s achievements this past year.
- Revenue soared to another $1 billion+ mark.
- Zoho’s workforce expanded by an impressive 4,000 employees, bringing the total headcount to over 16,000.
- Zoho FSM, Zoho Practice, and Marketing Automation 2.0 were all released this year.
- And the biggest milestone for Zoho this past year, they hit 100 million users adding over 20 million new Zoho users for 2023. #100millionstrong
January
- Bigin introduces Connected Pipelines
- New Report Filtering feature for Zoho CRM
- Click-to-Call on SalesIQ
- Zia’s “Best Time To Contact” Analytics
- “Puvi” font for Zoho CRM
February
- Share Canvas templates across CRM Organizations
- ChatGPT For Zoho Cliq
- Cliq 4.0 released
- Geolocation Extension for Zoho Desk
- Unavailable in Google Calendar sync to CRM Calendar
March
- Zoho CRM Early Access Releases – Global Sets, Lookup Filter, Record Locking, CPQ, & Pathfinder
- Zoho Marketplace celebrates 1 million installs
- Zoho WorkDrive transferring ownership of My Folders/Files
- WorkDrive 4.0 released
- Multiple enhancements to CRM email
April
- Zoho One Auth 3.0
- SalesIQ Zobot added for social IM channels
- New Card Forms for Zoho Forms
- ChatGPT for Zoho Writer
- Zoho Recruit adds Offers Module
May
- DataPrep integration with ChatGPT
- Zia integration with ChatGPT for Zoho Desk
- ChatGPT “Combined” with Zia
- Zoho Projects introduces Project Automation
June
- Zoho CRM Sheet View gets revamped
- Easily create personalized Writer documents in bulk with your Zoho Creator data
- Canvas List View gets an overhaul
- Zoho CRM Filter Criteria and Group Details updates
July
- RouteIQ for Zoho CRM
- Note/Attachment restrictions based on profile for Zoho CRM
- Zoho Desk adds Custom Lookup Fields for Tickets, Contacts, & Accounts Modules
- Zoho Desk Android App now supports Marketplace Extensions
August
- New Application – Zoho FSM
- Zoho CRM introduces sharing for profile based home pages
- Zoho Creator Canvas Builder
- Bigin API Version 2.0
- Zoho CRM deprecated Activities Module
September
- Zoho CRM emails from Contact Roles can be linked to a Deal
- Mail Merge enhancements to CRM Inventory Module
- Zoho CRM email bounce ability to unblock
- Zoho CRM adds Unsubscribe Page customization
October
- Zoho introduces Cliq 5.0
- Zoho Analytics Chart Enhancements
- Zoho Billing adds SSO
- Zoho Social introduces “Inbox”
November
- New Application – Zoho Practice
- Zoho Projects 8.0 released
- Zoho Marketing Automation 2.0 officially launched
- Multiple FSM Improvements & Updates
- Module Data Exports Limit Increased
December
2023 Wishlist Results
Each year, we set forth with a list of hopes and aspirations. While some of these wishes come to fruition, others remain just out of reach, and some are not fulfilled. In 2022, we saw two of our wishes fulfilled, came tantalizingly close with three, and had twelve that unfortunately did not materialize. Let’s take a look at how our wishes fared in 2023:
- Wishes Granted (2)
- Integrate Zoho Notebook with CRM
- Finalize roll-out of Zoho Field Service Management, and flesh out functionality
- Wishes Getting Closer (1)
- Focus on the core functionality of core apps (CRM, Desk, Projects, Books, Analytics), limit development on the “shiny” objects
- Wishes Denied (3)
- Add more data centers or source bandwidth for AWS, Azure or Google
- Rich text in CRM note fields
- Bring Zoho Voice into price-parity with RingCentral
- Currently more expensive, and you have to pay per minute
2024 Wishlist
- Increase bandwidth and compute across datacenters
- Simplify Zoho Voice pricing structure to remove per-minute charges
- Add native SMS functionality to Zoho Voice
- Add Rich-text support to CRM Notes and multiline fields (or new field type)
- Integrate Zoho CRM, Forms, and SalesIQ so that Zoho Form submissions can connect a CRM Lead to a SalesIQ Visitor
- Simplification of Zoho Bundles and application suite
- Zoho One as a single bundle?
- Does there really need to be two pricing tiers for this?
- Campaigns VS Marketing Automation? Bigin VS CRM? SalesIQ VS Pagesense?
- Zoho One as a single bundle?
- Permissions configuration updates in Zoho Sign, Forms, and Survey
